terms & conditions

These terms and conditions relate to the Architects' Index website operated by Trade Indexes Limited.

Refund Policy

The following refund policy applies to subscriptions:

An individual or company purchasing a subscription to the Architects' Index website enters into a contract with Trade Indexes Limited. An account will be created and the contract is for a minimum period of 12 months. Payment is in the form of an annual subscription fee paid in advance.

If you have created an account and you have paid the annual subscription, but have changed your mind and no longer wish to receive the service then you must apply in writing to support@architectsindex.com quoting your Architects' Index Account ID, within 24 hours of entering into the contract to be entitled to a full refund less an administration charge of £25*.

If, after 24 hours of creating your account, you would like to terminate your contract you must first apply in writing to support@architectsindex.com quoting your Architects' Index Account ID and stating the reasons for the termination of your contract. On receipt of your email our support staff will review your request and contact you, if necessary, to discuss the termination of your account. Once we are satisfied the reasons for termination are deemed appropriate and/or within the terms and conditions then you or your company will be entitled to a refund for each full month of the services remaining, less a standard administration charge of £25*.

If we terminate your contract for any reason in accordance with the terms and conditions of our contract with you then we will not return any part of the current annual fee.

We will not approve accounts we deem inappropriate. If we decline to offer you an account for any reason then you shall receive a refund of all fees in full.

* The administration charge has been established to cover the costs or charges incurred in liaising with the payment provider to refund any money and in removing the listing from the 'live' directory.

The following refund policy applies to enquiry credits:

Because of the nature of enquiry credits (part of pay-as-you go bundles) refunds can only be given for any unused credits where stated. Refunds cannot be issued for used credits. Refunds will be calculated based on the price per credit, stated for the purchased enquiry bundle, on the date of purchase.

If we terminate your contract for any reason in accordance with the terms and conditions of our contract with you then we will not return any part of the current fees.